![]() ![]() If your Support Folder is actually your Desktop, Documents folder, or another lower level folder - renaming the folder will not actually allow you to create a new Support Folder. ![]() Copy any forms from the old folder to the new folder (which should again be in Documents and be called AccountEdge)ĭelete All Support Folder Preferences and Start Over - Windows.Click Browse to point to your Company File.This will also lose the location of your last opened file - so when you open the software again you will need to Browse for your Company File. You need to delete a preference file that will allow you to reset everything. AccountEdge will ask to create a new Support Folderĭelete All Support Folder Preferences and Start Over - Mac.Rename your Support Folder - in my example it would be OLD AccountEdge Pro 2016 US. This will open the folder with your Support Folder in it.Click on the link next to "Custom Forms, etc".If you need to - you can copy forms from the OLD folder to the new folder after doing this.AccountEdge will ask to Create a new Support Folder.Rename your support folder - for my example I would call it OLD AccountEdge Pro 2016 US.By creating a new Support Folder we can often correct these issues. Sometimes, when initially creating the Support Folder users may save it to an incorrect location or have trouble with accessing the Custom Forms because of the location in which the Support Folder is saved. Launch AccountEdge and attempt to open your Company File.Drag the Support Folder to the desired location Click on the folder to the left of your Support Folder.Click on the Company Data Auditor buttonĬlick on the link next to "Custom Forms, etc".Select Browse and navigate to the Support Folder that you moved.AccountEdge will ask to Browse for an existing Support Folder.Launch AccountEdge and attempt to open your Company file.Select your Support Folder and drag it to the desired location.Click to change the view indicated in the screenshot below. This will open a Finder window and open to the Support Folder.Click on the Magnifying Glass to the right of this. Note the line that reads "Custom Forms, etc". ![]() Click on the Company Data Auditor Button.Open AccountEdge and login to your Company File.We discourage this because it can slow down the use of the software but it is possible to do. Some users prefer to have their Support Folder in a networked location so that is accessible from all machines. For example - AccountEdge Pro 2016 US or AccountEdge NE 2015 CA. The default location for this folder is created in Documents and is called AccountEdge. This support folder should be located on the machine that you are running AccountEdge from (meaning that if you are using AccountEdge Network Edition or AccountEdge Pro for Windows in a multi-user environment, each individual computer should have their own Support Folder). The first time that you open an AccountEdge Company File in a new version of the software, AccountEdge creates a Support Folder where it stores Custom Forms, Reports, Graphics, Letters, and Spreadsheet files. Delete All Support Folder Preferences and Start Over - Windows.Delete All Support Folder Preferences and Start Over - Mac.Move/Change the AccountEdge Support Folder ![]()
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